Consumers Energy Privacy Statement
Privacy is a high priority at Consumers Energy. This statement has been designed to help you understand what information we gather from our online guests and what we do with it. Our Security Statement explains the steps we take to protect sensitive information.
Contents of Privacy Statement:
What information does Consumers Energy gather about me and how is it used?Guest's role in maintaining privacy
What are "cookies" and does Consumers Energy use them?
Does Consumers Energy link to other sites?
Changes to the Privacy Statement
For more information
What information does Consumers Energy gather about me and how is it used?
Consumers Energy, a subsidiary of CMS Energy, gathers general information from all guests who visit our site, and requests specific information from others. Whenever information is requested, the guest may decide not to provide it. The information you provide will not be shared with any third party outside of Consumers Energy, unless the provision of such information is required in order to fulfill your request.
When you come to our site, we gather statistical information such as your Internet Provider and pages visited within our site. This is used to help us continually improve our web site and compile broad demographic information.
In a few areas of our web site we request specific information from our guests. Basically, we only ask for information we need, when we need it. In most cases you can decline to provide the information. In these cases, if you decide not to provide the information, or provide incorrect information, you will not be able to take full advantage of the services offered. Sensitive information is handled in a secure manner (See Security Statement for more details).
Back to topGuest's role in maintaining privacy
As noted in our Security Statement, Consumers Energy has taken measures to protect sensitive information that is shared with us. Guests also play an important role in maintaining privacy. Learn how to check the security level of your browser before sending sensitive information. If your browser is not secure, don't send it. When selecting a password choose one that's easy for you to remember, but difficult for others to guess. The Consumers Energy Security Statement identifies how to check browser security and offers password tips.
Back to topWhat are "cookies" and does Consumers Energy use them?
A cookie is a piece of information that a web server may place on a guest's computer hard drive when the guest visits their site. Typically the cookie information is accessed by the web server whenever the guest visits their site. This lets the server know that this guest has been to the site before. The specific contents of a cookie are determined by the web owner. Guests may set their browsers to notify them before accepting or rejecting a cookie. If you have set your browser to reject cookies you may still use our site.
Consumers Energy does use cookies, however, in non-intrusive ways. We do not store any personally identifiable information in your cookie and we do not use cookies in any manner that would infringe on the anonymity of persons accessing our website. Consumers Energy only uses cookies to enhance and optimize our guest’s experience while visiting our web site. Consumers Energy does not use cookies to retrieve any information from our guest’s computer.
Back to topDoes Consumers Energy link to other sites?
The Consumers Energy web site links to other sites. Please be aware that we are not responsible for the privacy and security practices of other sites. We encourage our guests to be aware when they leave our site and to read the privacy and security statements of each and every web site. This privacy statement applies solely to information collected by the New Gen Michigan web site.
Back to topChanges to the Privacy Statement
If we decide to change our Privacy Statement, we will post those changes so our guests are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it.
Back to topFor more information
If you have any questions about this Privacy Statement, the practices of this site, or your dealings with this web site, you can:
- Send e-mail to (JavaScript must be enabled to view this email address)
- Or if you prefer send mail to the following postal address:
Information Protection
Consumers Energy
One Energy Plaza
Jackson, MI 49201
March 2,2009
